FAQs

How do I use the Lumera Hydrating Serum? Apply few drops to clean, dry skin morning and evening. Gently massage it into your face and neck until fully absorbed, then follow up with your favorite moisturizer.

When can I expect to see results?You will notice an immediate boost in hydration and a soft glow right after the first application. For long-term improvements in skin texture and smoothness, noticeable results typically show within 7 to 14 days of consistent use.

Can it be used under makeup? Yes. Its lightweight, silky texture absorbs quickly, leaving skin smooth and hydrated, making it a great base for makeup.

How can I contact Lumera Cosmetics? You can email us at support@lumeracosmetics.co where our customer service team will be happy to help you with whatever you need!

What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and Apple Pay payments.

When will my order be processed? All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-2 business days (or sometimes even less) from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

When will my order ship? Orders are processed within 1–2 business days (or sometimes even less). Once shipped, you will receive a tracking number via email, and delivery typically takes 4-8 days.

How long will it take to receive my order? Due to high demand, orders may take between 4-8 days to arrive.

How do I return an item? Please contact us at support@lumeracosmetics.co